About Webflow
Webflow is the leading no-code platform for building professional websites, trusted by over 200,000 businesses worldwide. Our mission is to empower everyone to create for the web, without writing a single line of code. We believe in the power of visual development and are committed to making web creation accessible to all.
About the Opportunity
We are seeking a highly motivated and experienced Senior Customer Success Manager to join our growing team. In this role, you will be responsible for managing a portfolio of high-value enterprise accounts, ensuring their success with the Webflow platform, and driving adoption, retention, and expansion. This is an exciting opportunity to make a significant impact on our customers’ journey and contribute to the continued growth of Webflow.
What you’ll achieve:
- Manage a portfolio of high-value enterprise accounts, driving adoption, retention, and expansion of Webflow’s platform.
- Develop and execute strategic account plans, collaborating with sales, product, and support teams to ensure customer success.
- Proactively identify and address potential risks to customer satisfaction and retention, implementing effective solutions.
- Serve as a trusted advisor to customers, understanding their business objectives and guiding them on best practices for leveraging Webflow.
- Conduct regular business reviews with customers, showcasing value and identifying opportunities for growth.
- Contribute to the continuous improvement of our Customer Success methodologies and processes.
- Represent the voice of the customer internally, advocating for their needs and influencing product roadmap.
About You
What you’ll bring to the team:
- 5+ years of experience in Customer Success or Account Management, preferably in a SaaS environment.
- Proven track record of managing and growing enterprise accounts, with a focus on retention and expansion.
- Strong understanding of web development and design principles, with experience working with no-code/low-code platforms a plus.
- Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
- Strategic thinker with a customer-centric approach and a passion for driving business outcomes.
- Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities effectively.
- Experience with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight) a plus.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent work experience).
Why Webflow?
- Opportunity to work remotely from anywhere in USA – East, Canada, USA – Central.
- Competitive salary and equity package.
- Comprehensive health, dental, and vision insurance.
- Flexible PTO and paid holidays.
- Parental leave.
- Professional development opportunities.
- A collaborative and inclusive work environment.
