About TTEC Digital
TTEC Digital, an award-winning CX leader, designs and delivers human-centric, tech-enabled, cloud CX solutions. We believe happy customers begin with happy employees and that every great experience starts with a great design.
Job Summary
We are seeking a highly skilled and experienced Principal Consultant – Cloud Engineer to join our dynamic team. In this pivotal role, you will be responsible for leading complex initiatives, designing and delivering innovative cloud-based solutions, and providing expert guidance to clients and internal teams. If you are passionate about cutting-edge cloud technologies, possess exceptional problem-solving abilities, and thrive in a collaborative environment, we encourage you to apply!
Key Responsibilities
- Lead the design and implementation of highly scalable, secure, and resilient cloud solutions across various platforms (AWS, Azure, GCP).
- Architect and develop robust cloud infrastructure, automation tools, and deployment pipelines using Infrastructure as Code (IaC) principles.
- Provide expert guidance on cloud best practices, security standards, and cost optimization strategies.
- Collaborate with cross-functional teams to define technical requirements, solution designs, and project plans.
- Mentor and guide junior engineers, fostering a culture of continuous learning and technical excellence.
- Drive innovation by researching and implementing emerging cloud technologies and trends.
- Participate in client-facing discussions, presenting technical solutions and building strong relationships.
- Ensure the successful delivery of projects on time and within budget, adhering to high-quality standards.
What You’ll Bring
- Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
- 10+ years of experience in IT, with at least 5 years specializing in cloud architecture, engineering, and implementation.
- Proven expertise in at least one major cloud platform (AWS, Azure, GCP), with relevant certifications (e.g., AWS Certified Solutions Architect, Azure Solutions Architect Expert).
- Strong understanding of cloud security best practices, networking, and compliance frameworks.
- Hands-on experience with IaC tools such as Terraform, CloudFormation, or ARM templates.
- Proficiency in scripting and programming languages (e.g., Python, PowerShell, Bash).
- Experience with containerization technologies (Docker, Kubernetes) and CI/CD pipelines.
- Excellent communication, interpersonal, and leadership skills.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong problem-solving and analytical abilities.
Compensation & Benefits
The anticipated starting salary range for individuals expressing interest in this position is C$189,000 to C$216,000 CAD. This position is eligible to participate in an annual incentive program. Actual compensation offers to a successful applicant will depend on a variety of factors, including education, skillset, experience, location, and performance. Benefits available to eligible employees include the following: Medical, dental, and vision; 401(k) plan; at least 120 hours of PTO, 8 paid holidays and 2 floating holidays (per year with an increase in each after a year of employment); paid parental leave; paid short-term disability; and paid life insurance.
Our Employee Experience:
We are a customer experience company that embraces a work hard, play hard approach to the daily grind. That includes a robust rewards and recognition program, plus many fun and engaging events as a part of our Employee Engagement Program. To support a healthy lifestyle, we also offer a wellness program and a fitness incentive where you can earn up to C$250 per year for meeting your personal wellness goals.
About TTEC
TTEC (NASDAQ: TTEC) is a global customer experience (CX) technology and services innovator for AI-powered digital CX, CRM, full lifecycle CX consulting and agency, and purpose-built CX technology platforms. TTEC and its subsidiaries operate on six continents with 65,000 employees speaking over 50 languages across the globe. We help iconic and disruptive brands learn about, act on, and deliver compelling CX at scale to their customers. As a people-first company, we hire great people from diverse backgrounds and are committed to creating an inclusive environment for all. TTEC offers competitive compensation and benefits, as well as career advancement opportunities.
The anticipated starting salary range for individuals expressing interest in this position is C$189,000 to C$216,000 CAD. This position is eligible to participate in an annual incentive program. Actual compensation offers to a successful applicant will depend on a variety of factors, including education, skillset, experience, location, and performance. Benefits available to eligible employees include the following: Medical, dental, and vision; 401(k) plan; at least 120 hours of PTO, 8 paid holidays and 2 floating holidays (per year with an increase in each after a year of employment); paid parental leave; paid short-term disability; and paid life insurance.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse workforce that reflects the global communities that we serve. We prohibit discrimination to any applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. TTEC also participates in the E-Verify program in certain locations and as required by law.
