About the Role
is a global interactive entertainment company and a top mobile game publisher. We create and publish a diverse portfolio of critically acclaimed and commercially successful mobile games for a worldwide audience. As a Sr. Live Operations Manager, you will be responsible for the day-to-day management and optimization of our mobile games’ live services.
You will play a critical role in driving the success of our games by ensuring a compelling and engaging experience for our players. This is an exciting opportunity to join a dynamic and fast-paced environment, where you will have a direct impact on the success of our titles.
What you’ll do
- Partner with game teams to define the Live Operations strategy, identify key KPIs, and align on goals that drive player engagement, retention, and monetization.
- Own the day-to-day execution of Live Operations, including event scheduling, content releases, promotional campaigns, and community engagement initiatives.
- Monitor game performance metrics, analyze player behavior, and identify opportunities for optimization and improvement.
- Collaborate with Product Managers, Game Designers, Engineers, and Marketing teams to ensure seamless execution of Live Operations plans.
- Manage the Live Operations calendar, ensuring timely delivery of content and events while maintaining a high level of quality and player satisfaction.
- Develop and implement A/B tests to optimize event performance and identify best practices.
- Stay up-to-date with industry trends and best practices in Live Operations, continuously seeking opportunities to innovate and improve our approach.
- Act as a player advocate, gathering feedback and communicating player sentiment to the development team to inform future game updates.
- Lead and mentor a team of Live Operations Specialists, fostering a culture of excellence and continuous improvement.
What you’ll need
- Bachelor’s degree in a relevant field or equivalent practical experience.
- 5+ years of experience in Live Operations, Product Management, or a similar role within the mobile gaming industry.
- Proven track record of successfully planning, executing, and optimizing Live Operations strategies for mobile games.
- Deep understanding of mobile game KPIs, monetization models, and player psychology.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent communication, interpersonal, and leadership skills.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Experience with A/B testing methodologies and tools.
- Passion for mobile games and a deep understanding of the gaming landscape.
Equal Opportunity Employer
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
