About the Job
We are looking for an IT Administrator to join our IT Operations team. In this role, you will play a crucial part in administering and supporting our Contract Lifecycle Management (CLM) software, Ironclad, and ensuring its seamless integration with other vital business systems.
What you’ll do
- Administer and configure contract lifecycle management software (Ironclad) and support new and existing integrations between Ironclad and other systems (Coupa, Google Drive, Salesforce).
- Administer and support our global IT systems: Okta, Google Workspace (Gmail, Calendar, Drive), Slack, Zoom, BetterCloud, Kandji, Jamf, G Suite Enterprise.
- Manage role-based access control, security policies, data retention, and backup.
- Automate and improve existing processes with scripts, workflows, and integrations.
- Build strong working relationships with other teams within GitLab (Business Technology, Sales Systems, Marketing Systems, People Systems, Legal) to define technical requirements and provide support.
- Implement and maintain endpoint management systems (Kandji, Jamf).
- Create and maintain detailed documentation of systems, processes, and procedures.
- Participate in an on-call rotation.
- Participate in the evaluation and selection of new technologies.
- Develop security best practices for all IT-managed systems.
- Provide support to team members, resolving complex technical issues and escalating when necessary.
What you’ll bring
- Ability to use and support systems such as Okta, Google Workspace, Slack, Zoom, BetterCloud, Kandji, Jamf.
- Experience administering a CLM (Contract Lifecycle Management) solution like Ironclad, Conga, DocuSign CLM, or similar platforms.
- Experience with scripting languages (Python, Go, Bash, PowerShell).
- Experience with macOS, ChromeOS, Windows, and Linux operating systems.
- Experience supporting SaaS applications for a global organization.
- Experience with API integrations.
- Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Knowledge of security best practices (least privilege, MFA, zero trust).
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Passion for automation and efficiency.
- Self-starter with a desire to learn new technologies.
