Fluke Calibration is a world leader in calibration instrumentation and software. We provide calibration instruments and software for electrical, temperature, pressure, flow, and RF measurements. Fluke Calibration products and services are found in more than 100 countries and are used in a wide variety of industries, including industrial, pharmaceutical, biotechnology, food processing, medical devices, oil & gas, semiconductors, and others.
Job Description
The Global Flagship Accounts Manager is responsible for managing strategic relationships with Fluke Calibration’s most critical global customers, driving revenue growth, customer satisfaction, and long-term partnerships. This role ensures comprehensive and unified account strategies, leveraging the full Fluke Calibration portfolio to address customer needs and expand market share globally.
Key Responsibilities:
- Develop and execute comprehensive global account plans aligned with Fluke Calibration’s strategic objectives.
- Cultivate and maintain strong relationships with key decision-makers and influencers within assigned global flagship accounts.
- Drive revenue growth and achieve sales targets by identifying new business opportunities, expanding existing relationships, and effectively positioning Fluke Calibration’s diverse product and service portfolio.
- Lead complex negotiations, ensuring mutually beneficial agreements and long-term partnerships.
- Collaborate with cross-functional teams (e.g., product management, marketing, engineering, customer service) to ensure seamless customer experience and optimal resource allocation.
- Provide regular forecasting, reporting, and analysis of account performance, market trends, and competitive activities.
- Act as the primary point of contact for assigned accounts, addressing customer needs, resolving issues, and ensuring high levels of customer satisfaction.
- Champion customer feedback internally to drive continuous improvement in products, services, and processes.
- Stay abreast of industry trends, technological advancements, and competitive landscape to proactively identify opportunities and threats.
Qualifications:
- Bachelor’s degree in Business, Engineering, or a related technical field. A Master’s degree is a plus.
- 10+ years of progressive experience in global account management, strategic sales, or business development within the Test & Measurement industry or a related technical field.
- Proven track record of exceeding sales targets and driving significant revenue growth with large, complex global accounts.
- Strong understanding of calibration principles, metrology, and relevant industry standards (e.g., ISO/IEC 17025) is highly desirable.
- Exceptional negotiation, communication, presentation, and interpersonal skills.
- Ability to travel globally as required (estimated 30-50%).
- Demonstrated ability to develop and execute comprehensive account strategies.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
The salary range for this position is C$292,950-C$488,700 annually.
