We are looking for a highly skilled and experienced Senior Technical Account Manager (TAM) to join our growing team. As a Senior TAM, you will play a crucial role in managing and nurturing key client relationships, ensuring their success with our cutting-edge public sector products and services.
What you will do:
- Build and maintain strong, long-lasting client relationships with public sector clients, serving as a trusted advisor and technical point of contact.
- Proactively identify client needs, pain points, and opportunities for growth, leveraging deep product knowledge and industry expertise.
- Collaborate closely with sales, product, and engineering teams to ensure seamless client onboarding, successful implementation, and ongoing product adoption.
- Provide technical guidance and support to clients, resolving complex issues and escalating as needed.
- Conduct regular client check-ins, business reviews, and training sessions to maximize product utilization and client satisfaction.
- Monitor client health, usage patterns, and engagement levels, proactively addressing potential risks and opportunities.
- Stay up-to-date with industry trends, best practices, and our product roadmap to effectively guide clients and identify new solutions.
- Contribute to the development of internal knowledge base articles, best practices, and client-facing documentation.
- Act as a client advocate, representing their needs and feedback internally to drive product enhancements and innovation.
- Meet and exceed client retention, satisfaction, and upsell targets.
Requirements:
- 5+ years of experience as a Technical Account Manager, Solutions Engineer, or similar client-facing technical role, with a strong focus on the public sector.
- Proven track record of success in managing and growing complex client relationships, particularly within government agencies or educational institutions.
- Deep understanding of public sector procurement processes, compliance requirements, and data security regulations (e.g., FedRAMP, NIST).
- Strong technical acumen with the ability to understand and articulate complex technical concepts to both technical and non-technical audiences.
- Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels.
- Proficiency in leveraging CRM systems (e.g., Salesforce) and other client management tools.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
- Experience with API integrations and web technologies is a plus.
- Willingness to travel occasionally to client sites and industry events.
