PRIMARY PURPOSE:
To manage assigned client accounts through ongoing contact, development of client-specific processes and procedures and project management to ensure client satisfaction and retention.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Oversees the development and implementation of all client-specific processes.
- Leads the development of proposals, presentations, and service agreements for prospective and existing clients.
- Manages the client implementation process to ensure the client’s and company’s needs are met and services are installed within agreed upon timeframes.
- Proactively develops and maintains strong client relationships, anticipating and resolving issues to ensure a high level of client satisfaction.
- Partners with account management and claims operations to ensure the delivery of high quality products and services.
- Maintains current knowledge of client business objectives, industry trends, and competitor activities.
- Monitors and ensures client compliance with regulatory and company reporting requirements.
- Develops, generates, and analyzes client reports on service levels, key performance indicators, etc.
- Manages and monitors profit and loss performance and operational metrics for assigned clients.
- Develops and manages project plans.
- Works on special projects as assigned.
- Manages direct reports and ensures the achievement of established goals and objectives.
- Manages the training and development of staff; conducts performance reviews.
- Performs other duties as assigned.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization’s quality program(s).
- Travels as required.
QUALIFICATIONS
Education & Licensing
- Bachelor’s degree from an accredited college or university preferred.
- Professional certification as applicable to the market.
Experience
- Eight (8) years of client services experience in the workers’ compensation and/or claims management industries or equivalent combination of education and experience required.
- Five (5) years of supervisory experience required.
Skills & Knowledge
- Excellent oral and written communication skills
- PC literate, including Microsoft Office products
- Strong organizational skills
- Excellent interpersonal skills
- Ability to create and make presentations
- Ability to work in a team environment
- Ability to meet or exceed Service Level Agreements
Our company is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We currently have a career opportunity for a Dir, Client Services in the USA.
If you’re excited by the prospect of an outstanding career with an industry leader, Sedgwick is the place for you. We offer a culture of professional development and growth, challenging experiences, and a competitive compensation and benefits package with outstanding employee rewards and recognition. We are an equal opportunity employer.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this role.
