About the role:
As the Director of Card Fraud, you’ll be responsible for building, managing and growing the Card Fraud team. Your primary focus will be on leading the development and execution of fraud prevention and detection strategies for card products. This role requires a strategic leader with deep expertise in card fraud, risk management, data analysis, and regulatory compliance.
Key Responsibilities:
- Develop and implement comprehensive fraud prevention and detection strategies tailored for credit card products.
- Lead and mentor a team of fraud analysts and specialists, fostering a culture of continuous improvement and professional growth.
- Utilize advanced analytics and machine learning techniques to identify emerging fraud trends and optimize fraud detection systems.
- Collaborate with product, engineering, and data science teams to integrate fraud prevention measures into card product development.
- Establish and maintain strong relationships with internal and external stakeholders, including payment networks, law enforcement, and industry peers.
- Ensure compliance with all relevant regulatory requirements and industry best practices related to card fraud.
- Develop and implement key performance indicators (KPIs) to monitor the effectiveness of fraud strategies and report on fraud losses and trends to senior management.
- Oversee incident response for fraud events, including investigation, resolution, and post-mortem analysis.
Qualifications:
- Bachelor’s degree in a related field (e.g., Finance, Business, Data Science, Criminal Justice). Master’s degree preferred.
- 10+ years of experience in fraud management within the financial services industry, with at least 5 years specifically focused on card fraud.
- Proven track record of building and leading high-performing fraud teams.
- Deep expertise in various card fraud types (e.g., CNP, counterfeit, friendly fraud) and prevention techniques.
- Strong analytical skills with proficiency in SQL, Python, R, or other data analysis tools.
- Experience with fraud detection systems and tools (e.g., FICO Falcon, Verafin, Featurespace).
- Excellent communication, interpersonal, and leadership skills.
- Knowledge of relevant regulatory requirements (e.g., PCI DSS, Reg E, AML) and industry best practices.
