As the Growth Operations Manager, you will be a key player in optimizing and scaling our client services through strategic operational initiatives. This role is pivotal in connecting our Growth and Client Services teams, ensuring seamless workflow, and enhancing overall efficiency and profitability. You’ll develop and implement process improvements, manage critical tools and systems, and play a significant role in resource allocation and forecasting.
Reporting to the VP, Growth, you will collaborate closely with the VP, Client Services, and various cross-functional teams to drive operational excellence, improve data utilization, and support strategic growth initiatives.
What you’ll be doing:
- Develop and optimize workflows and processes to enhance efficiency and scalability across Growth and Client Services.
- Identify and implement best practices for client onboarding, project management, and reporting.
- Manage and administer key operational tools and platforms (e.g., Salesforce, Asana, Monday.com, Tableau, etc.), ensuring data integrity and effective utilization.
- Collaborate closely with Growth, Client Services, and Finance teams to forecast resource needs, track performance, and ensure alignment with business objectives.
- Lead the creation and maintenance of documentation for all operational processes and system usage.
- Analyze operational data to identify trends, bottlenecks, and opportunities for improvement, presenting findings and recommendations to leadership.
- Support the integration of new technologies and methodologies to continuously improve our operational capabilities.
- Facilitate regular cross-functional meetings to ensure transparent communication and alignment on operational goals.
- Work with the VP, Growth and VP, Client Services to develop strategic operational plans that support company growth and profitability targets.
What you bring to the table:
- Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field.
- 5+ years of experience in an operations role within a fast-paced agency or professional services environment, with a strong focus on growth or client services operations.
- Proven track record of developing and implementing operational processes that significantly improve efficiency and scalability.
- Expert-level proficiency in CRM (e.g., Salesforce), project management software (e.g., Asana, Monday.com), and data visualization tools (e.g., Tableau).
- Strong analytical skills with the ability to translate data into actionable insights and strategic recommendations.
- Excellent communication, interpersonal, and collaboration skills, with the ability to work effectively across multiple teams.
- Demonstrated ability to manage multiple priorities in a dynamic environment and drive projects to successful completion.
- A proactive, problem-solving mindset with a commitment to continuous improvement.
