What you’ll do
- Act as a subject matter expert and provide operational oversight for Qualia’s payment systems and operations, ensuring seamless processing across our diverse product suite.
- Conduct ongoing fraud monitoring and identify suspicious activity related to various payment methods.
- Manage AML, KYC, and Sanctions screening alerts from various systems and conduct investigations to identify potentially illicit activities related to our products and services.
- Document and update operational procedures related to payments, compliance, and fraud monitoring.
- Collaborate with internal teams (e.g., product, engineering, legal, sales) to implement new payment features, resolve issues, and ensure compliance with relevant regulations.
- Stay up-to-date on industry trends, regulations (e.g., AML, KYC, PCI DSS, NACHA), and emerging payment technologies to recommend and implement best practices.
- Assist in the development and delivery of training programs for internal teams on compliance and payment operations best practices.
- Provide support during internal and external audits and regulatory examinations.
About you
- 5+ years of experience in payment operations and compliance within a financial services or fintech environment.
- Strong understanding of various payment methods (ACH, Wires, Cards) and payment processing flows.
- In-depth knowledge of compliance regulations, including AML, KYC, OFAC, and PCI DSS.
- Experience with fraud detection and prevention tools and strategies.
- Proven ability to manage and resolve complex operational issues with a high degree of autonomy.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Detail-oriented with a commitment to accuracy and data integrity.
- Experience working with payment processors, banks, and other financial institutions.
- Bachelor’s degree in a relevant field (Finance, Business, Economics, etc.) or equivalent practical experience.
Bonus Points:
- CAMS or similar compliance certification.
- Experience with real estate or title & escrow payments.
- Familiarity with GRC (Governance, Risk, and Compliance) platforms.
