We’re looking for a highly analytical and experienced Senior Revenue Operations Manager to join our Customer Operations team. This individual will play a crucial role in enhancing the efficiency and effectiveness of our customer-facing teams by optimizing processes, tools, and data insights.
As a Senior Revenue Operations Manager, you will be instrumental in driving operational excellence across the customer lifecycle, from onboarding to retention and expansion. You will work closely with Customer Success, Support, and Account Management teams to streamline workflows, improve data integrity, and provide actionable insights that contribute to customer satisfaction and revenue growth.
This is a unique opportunity to make a significant impact by building scalable operations in a fast-growing, product-led organization.
What You’ll Do:
- Design, implement, and optimize processes for customer onboarding, adoption, retention, and expansion.
- Partner with Customer Success, Support, Account Management, and Sales teams to identify operational gaps and drive scalable solutions.
- Administer and optimize CRM (Salesforce) and other customer-facing tools (e.g., Gainsight, Zendesk, Intercom) to ensure data accuracy and process adherence.
- Develop and maintain dashboards, reports, and analytics to provide actionable insights into customer health, team performance, and revenue trends.
- Lead cross-functional initiatives to improve the customer journey and lifecycle management.
- Ensure data integrity across all customer systems and support data-driven decision-making.
- Manage and prioritize multiple projects, working collaboratively with stakeholders across the organization.
- Evaluate new technologies and tools to enhance customer operations efficiency and effectiveness.
About You:
- 5+ years of experience in Revenue Operations, Sales Operations, or Customer Operations, preferably in a SaaS environment.
- Strong proficiency in Salesforce administration and reporting.
- Experience with customer success platforms (e.g., Gainsight, ChurnZero) and/or support platforms (e.g., Zendesk, Intercom).
- Excellent analytical skills with the ability to translate complex data into actionable insights.
- Proven ability to design and optimize operational processes that drive efficiency and improve customer outcomes.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proactive, self-motivated, and able to thrive in a fast-paced, dynamic environment.
- Bachelor’s degree in Business, Marketing, Finance, or a related field.
The information above is a summary of the typical job functions and requirements. The actual job description may vary.
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Working with us:
We are a true glue-team and we are proud of it! We are a high-performing, passionate team, and we will support you in being your best. We are a values-driven organization that is committed to professional development and creating a truly inspiring environment for all of our employees.
We have a global team that currently spans 15+ countries and we are continuing to grow rapidly!
Our Benefits:
💰 Competitive Salary + Stock Options – We are a Sequoia-backed, funded company. We are a startup, but we are well-funded with a healthy cash runway.
🌎 Global Team – We are a truly global company. Work with a diverse group of people from around the world.
🧑💻 Remote First – We are a remote-first company and have been since before COVID-19. We believe in hiring the best talent no matter where you are in the world.
🩺 Health and Wellness – We offer a monthly stipend for you to use on health and wellness activities. We also offer generous parental leave.
🏝️ Unlimited PTO – We believe in work-life balance and offer unlimited PTO. Take the time you need to recharge and come back refreshed.
🖥️ Home Office Stipend – We offer a stipend to help you set up your home office. We want you to be comfortable and productive.
📈 Professional Development – We believe in investing in our employees. We offer a yearly stipend for you to use on professional development courses, conferences, and more.
