We are looking for a passionate Social Media & Community Manager to help us maintain and grow our social presence for our hit mobile game Star Trek Fleet Command (STFC).
As a Social Media & Community Manager, you will be responsible for developing and executing our social media strategy, engaging with our passionate community, and driving brand awareness for STFC. If you have a deep understanding of social media platforms, a love for gaming, and a knack for creating compelling content, we want to hear from you!
What you’ll do
- Own the day-to-day execution of the STFC social media strategy and content calendar for various platforms, including Facebook, Instagram, Twitter, YouTube, Reddit, Discord and more!
- Collaborate closely with the brand, community, game, and customer service teams to develop engaging content and campaigns that align with game updates, seasonal events, and overall brand objectives.
- Write compelling copy and create visually appealing assets (working with internal/external design partners where needed) that resonate with the STFC player base and attract new players.
- Proactively monitor social media channels, engage with the community, respond to comments and messages, and identify emerging trends and player sentiment.
- Lead the planning and execution of influencer and creator campaigns, working with internal and external partners to identify, recruit, and manage relationships with relevant content creators.
- Manage paid social campaigns, including budget allocation, ad setup, performance tracking, and optimization.
- Track, analyze, and report on key social media metrics, providing actionable insights and recommendations to optimize performance and inform future strategies.
- Stay up-to-date with the latest social media trends, tools, and best practices, and continuously explore new ways to enhance our social media presence and community engagement.
- Serve as a key point of contact for the STFC community, fostering a positive and inclusive environment across all platforms.
- Manage the STFC Creator Program, including communication, content strategy, and asset creation.
- Collaborate with the Community Manager and CX teams to triage and escalate player issues/feedback as needed.
What you’ll need
- 3+ years of experience in social media management, community management, or a similar role, preferably in the mobile gaming industry.
- Strong understanding of various social media platforms (Facebook, Instagram, Twitter, YouTube, Reddit, Discord) and their respective best practices.
- Proven track record of developing and executing successful social media strategies and campaigns.
- Excellent written and verbal communication skills, with a keen eye for detail and the ability to craft compelling copy.
- Experience with social media analytics tools and a strong ability to interpret data and generate actionable insights.
- Experience with content creation tools (e.g., Adobe Creative Suite, Canva) and basic video editing skills are a plus.
- Familiarity with influencer marketing and creator programs.
- Passion for gaming and a deep understanding of the mobile gaming landscape.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Ability to learn new content management and social media tools as needed.
- The ability to flex working hours to support major game launches, live events, or community needs.
