Netflix is the world’s leading streaming entertainment service with 238 million paid memberships in over 190 countries, enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
The Customer Service Platform is at the heart of Netflix’s customer support operations, handling millions of contacts annually and supporting customers in over 30 languages. Our software ensures that our members and agents have a frictionless experience.
What you will do
- Build and evolve backend services that empower customer service operations to scale with Netflix’s global growth.
- Design, develop, and maintain robust and scalable microservices that integrate with various internal and external systems.
- Contribute to architectural decisions, technology choices, and best practices.
- Collaborate with product managers, designers, and other engineering teams to deliver high-quality solutions.
- Drive the adoption of new technologies and improve existing systems for better performance, reliability, and maintainability.
- Participate in on-call rotations to support production systems and ensure high availability.
- Mentor junior engineers and contribute to a culture of continuous learning and improvement.
What we are looking for
- 5+ years of experience in backend software development, with a strong emphasis on building scalable, reliable, and distributed systems.
- Proficiency in one or more backend languages (e.g., Java, Scala, Go, Python). Our core stack is Java/JVM.
- Experience with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).
- Solid understanding of relational and NoSQL databases, message queues, and caching technologies.
- Strong problem-solving skills and a passion for tackling complex technical challenges.
- Excellent communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment.
- Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent practical experience.
- Experience with customer service platforms or related domains is a plus.
