Are you a skilled renewals expert that is passionate about helping organizations transform the world for good? Our team at Blackbaud is looking to add a talented Strategic Renewals Account Executive. If you love helping customers achieve their desired outcomes and collaborating with a cross-functional team, you’ll fit right in! Blackbaud is the world’s leading cloud software company powering social good. This role is 100% remote within the US.
About the Team
Our Renewals team is at the forefront of customer retention and expansion, playing a pivotal role in ensuring our customers continue to thrive with Blackbaud solutions. We are a dynamic, results-driven team committed to delivering exceptional value and fostering long-term partnerships.
What you’ll do:
- Lead retention and value realization for a portfolio of strategic accounts.
- Drive retention through proactive management of upcoming renewals, delivering best-in-class service to secure long-term partnerships.
- Partner with cross-functional teams (Customer Success, Sales, Support, Finance, and Legal) to resolve customer challenges and ensure a seamless renewals process.
- Analyze customer usage, health scores, and product engagement to identify potential risks and opportunities.
- Negotiate contract terms and pricing, ensuring mutually beneficial agreements.
- Maintain accurate forecasting and pipeline management within CRM.
- Continuously improve the renewals process through feedback and best practices.
What we’ll want you to have:
- Proven experience (4-6 years) in renewals, account management, or sales within a B2B SaaS environment.
- Strong negotiation and communication skills, both written and verbal.
- Ability to build and maintain strong customer relationships.
- Analytical mindset with the ability to interpret data and identify trends.
- Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite.
- Experience with value-based selling and an understanding of SaaS metrics.
- A passion for social good and Blackbaud’s mission.
Don’t meet every single requirement? Studies show that women and BIPOC individuals are less likely to apply to jobs unless they meet every single qualification. At Blackbaud, we are committed to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
