Our mission is to raise the world’s economic prosperity through the frictionless exchange of financial value. We are committed to an open and inclusive internet of money and our products are powering the next generation of payments, commerce, and markets. We are a global company with a remote-first work environment, and we are looking for a highly motivated and experienced Technical Support Engineer to join our team.
What you’ll be doing:
- Be the first point of contact for external support for highly technical issues related to products and services.
- Work with customers, customer success, product, and engineering teams to resolve bugs, answer questions, troubleshoot issues, and provide technical guidance.
- Leverage existing documentation to resolve customer issues and identify gaps to update or create new documentation.
- Participate in an on-call rotation to provide out-of-hours support.
- Educate customers on product features, best practices, and troubleshooting techniques.
- Act as a customer advocate and liaison to internal product and engineering teams.
- Identify opportunities to improve the customer experience and contribute to the development of tools and processes.
What you’ll bring to the team:
- 3+ years of experience in a technical support or customer-facing role.
- Experience with API troubleshooting and RESTful APIs.
- Basic SQL knowledge and ability to write simple queries.
- Ability to read and understand code (e.g., Python, Javascript, Java, Go).
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.
- Passion for customer satisfaction and a desire to help others.
- Familiarity with financial services, payments, or cryptocurrency.
- Bonus: Experience with Zendesk, Jira, or similar support tools.
- Bonus: Experience with public cloud infrastructure (AWS, GCP, Azure).
